Speech-to-Text (STT) technology may not be widely recognized by many people, yet its applications are increasingly present in our daily lives. Products that convert spoken words into written text or provide automatic translations in videos all make use of this technology.

Supporting Customer Information Retrieval

• Call and Meeting Transcription: STT can automatically convert customer calls and meetings into text. This aids in easy note-taking, creates an interaction history, and ensures important customer information is captured.
• Creating Projects and Tasks from Calls: With STT, customer calls can automatically generate projects or tasks, helping manage customer interactions and requests effectively.
• Customer Interaction Analysis: STT can analyze interactions between the business and customers to better understand needs, feedback, and attitudes. This can help improve service quality and customer relationship management.

Information Security Applications

• Protecting Personal Information: STT can be used to automatically transcribe calls or meetings containing sensitive personal information into text while removing the original audio data. This protects customer privacy and secures sensitive data.
• Monitoring and Detecting Security Violations: STT can assist in tracking and detecting unusual activities or security breaches by converting audio into text for easier analysis and investigation.

Facilitating Performance Measurement and Assessment

• Measuring Employee Performance: STT can track and assess employee performance based on calls and meetings. By converting speech to text, management can identify strengths and weaknesses and implement improvement measures.
• Monitoring Project Progress: STT helps automatically generate text records of project meetings and tracks work progress. This enables efficient evaluation of project performance and process optimization.